Terms & conditions
The following terms and conditions apply to the use of this
website and by accessing this website and/or placing an order, you
agree to be bound by the terms and conditions set out below. If you
do not agree to be bound by these terms and conditions you may not
use or access this Website. All other terms and conditions
including those in any order submitted by you are expressly
excluded and shall have no effect.
Description of Products
We will take all reasonable care to ensure that all details,
descriptions, images and prices of Products appearing on the
Website are correct at the time when the relevant information was
entered into the system. Although we aim to keep the Website as up
to date as possible, the information including Product Descriptions
appearing on the Website at a particular time may not always
reflect the position exactly at the moment you place an order.
Placing an order
When you place an on-line order for the products you have put in
your "shopping basket" you are offering to buy them at the price
and on the terms in this website. We will send you an e-mail to say
we agree to sell and to confirm that we are able to complete the
transaction. If we do not accept your order for any reason (see
below), we will contact you immediately.
We will not accept orders:
if you cannot, or are not willing to, pay by one of the types of
payment card listed in this website or if your card issuer will not
confirm the payment.
Outside of the shipping options via the website
We have the right to choose not to accept any order.
You can only order using this website at the prices and on the
terms published in it.
Prices and discounts
All prices in this website include UK VAT at 15%. The total VAT
you have to pay will be shown on your invoice, which we will send
to you with the goods along with an email copy.
Please note that the price listed as the total of your order is
always the value that you'll be charged. If you have further
queries about the prices listed on Langdales please contact us and
we will be happy to assist.
UK Delivery
If we accept your order:
And the item is in stock, we aim to deliver between 2 and 10
working days.
And the item is not in stock, we will advise you via emails
offering a full refund or an optimum time of when the order will be
available for delivery.
The only exception to this is if we cannot do so because of
circumstances outside our control.
The goods will be delivered to you by post or by courier parcel
service. Goods should normally be delivered to addresses on the UK
mainland by first-class post within 5 working days. Delivery to
Northern Ireland, UK islands and the EU may take longer.
The courier or the Royal Mail will not deliver the goods unless
someone at the delivery address signs to confirm that the goods
have been delivered.
If goods sent by first-class post do not arrive within 7 working
days, please contact us using the details below:
If there was no one available at the delivery address to receive
the goods, please contact the courier or Royal Mail at the number
shown on their "unable to deliver" card.
For all delivery methods, please inform us within 21 days if you
have not received your expected goods. We regret that we are not
able to accept claims for non-delivery after this period of
time.
Limits on our liability for late delivery
Some definitions
A "working day" is defined as a standard working week Monday to
Friday.
"Circumstances outside our control" include circumstances
resulting (directly or indirectly) from any strike, lockout, fire,
flood, inability to get products, materials or services, breakdown,
delays by suppliers or carriers, government acts or regulations or
any other force or event beyond our control. These are only
examples. Other circumstances may also be outside our control.
"We" and "us" mean Langdales Ltd.
Refunds
If for any reason you are unhappy with the item you have bought,
return it to us by post, unopened in its original condition, within
14 days and we will issue a full refund for the price of the
item.
Send it by registered mail with your proof of purchase and
reason for its return.
Include your name, return Address and daytime telephone
number.
Dealing with complaints
We endeavour to respond to complaints within five working days,
although in the majority of cases we deal with complaints as soon
as we receive them.