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Terms & conditions

The following terms and conditions apply to the use of this website and by accessing this website and/or placing an order, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. All other terms and conditions including those in any order submitted by you are expressly excluded and shall have no effect.

Description of Products

We will take all reasonable care to ensure that all details, descriptions, images and prices of Products appearing on the Website are correct at the time when the relevant information was entered into the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on the Website at a particular time may not always reflect the position exactly at the moment you place an order.

Placing an order

When you place an on-line order for the products you have put in your "shopping basket" you are offering to buy them at the price and on the terms in this website. We will send you an e-mail to say we agree to sell and to confirm that we are able to complete the transaction. If we do not accept your order for any reason (see below), we will contact you immediately.

We will not accept orders:

if you cannot, or are not willing to, pay by one of the types of payment card listed in this website or if your card issuer will not confirm the payment.

Outside of the shipping options via the website

We have the right to choose not to accept any order.

You can only order using this website at the prices and on the terms published in it.

Prices and discounts

All prices in this website include UK VAT at 15%. The total VAT you have to pay will be shown on your invoice, which we will send to you with the goods along with an email copy.

Please note that the price listed as the total of your order is always the value that you'll be charged. If you have further queries about the prices listed on Langdales please contact us and we will be happy to assist.

UK Delivery

If we accept your order:

And the item is in stock, we aim to deliver between 2 and 10 working days.

And the item is not in stock, we will advise you via emails offering a full refund or an optimum time of when the order will be available for delivery.

The only exception to this is if we cannot do so because of circumstances outside our control.

The goods will be delivered to you by post or by courier parcel service. Goods should normally be delivered to addresses on the UK mainland by first-class post within 5 working days. Delivery to Northern Ireland, UK islands and the EU may take longer.

The courier or the Royal Mail will not deliver the goods unless someone at the delivery address signs to confirm that the goods have been delivered.

If goods sent by first-class post do not arrive within 7 working days, please contact us at:

Langdales Ltd
Unit 1, Rivermead
Pipers Way
Thatcham
Berkshire
RG19 4EP
United Kingdom

Email: contact@langdales.co.uk

Telephone: +44 (0) 1635 874488

If there was no one available at the delivery address to receive the goods, please contact the courier or Royal Mail at the number shown on their "unable to deliver" card.

For all delivery methods, please inform us within 21 days if you have not received your expected goods. We regret that we are not able to accept claims for non-delivery after this period of time.

Limits on our liability for late delivery

Some definitions

A "working day" is defined as a standard working week Monday to Friday.

"Circumstances outside our control" include circumstances resulting (directly or indirectly) from any strike, lockout, fire, flood, inability to get products, materials or services, breakdown, delays by suppliers or carriers, government acts or regulations or any other force or event beyond our control. These are only examples. Other circumstances may also be outside our control.

"We" and "us" mean Langdales Ltd.

Refunds

If for any reason you are unhappy with the item you have bought, you may return it to us within 30 days for a full refund. If you return it to us by post, unopened in its original condition, within 30 days, we will issue a full refund for the price of the item. We will also be happy to refund the delivery charge if you had to return the goods because we made a mistake.

Send it by registered mail with your proof or purchase and reason for its return.

Include your name, return Address and daytime telephone number.

Dealing with complaints

We endeavour to respond to complaints within five working days, although in the majority of cases we deal with complaints as soon as we receive them.

 

Buy Online

You can now buy Langdale's Essence of Cinnamon directly from us online. To do this simply choose a pack size below. Alternatively find your nearest high street stockist

Buy 1 bottle of Essence of Cinnamon

£9.99 with free shipping

Langdales Essence of Cinnamon bottles - Single 200ml bottle

Buy 6 bottles for the price of 5

£49.95 with free shipping

Langdales Essence of Cinnamon bottles - 6 200ml bottles for the price of 5

Did you know?

Langdale's Essence of Cinnamon was used by Army, the Navy & the Police during WW1.

Try Langdale's in...

... A glass of warm milk

Pure goodness

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